Terms & conditions


Please read these terms and conditions of service and website use ("Terms") carefully, as using or purchasing from our website means you have understood the terms and agree to be bound by them.


1) The person who places / submits an order will hereinafter be known as the Customer
2) Terms and conditions of service and website use will hereinafter be referred to as Terms

Modifications to terms
Hoard reserves the right to modify the Terms from time to time. We will keep the customer informed of these changes by posting a notification on the website Homepage. The customer's sole recourse will be to discontinue use of the website. Continued use of the website indicates the customer's understanding and acceptance of the modified Terms.

You can buy products from us online. Soon after an order is placed, you will receive an email confirmation for the transaction amount and details regarding the mode of payment. This does not guarantee our acceptance of the order. If we accept your order, we will send you an email confirmation of the processed order.


Orders will only be processed and shipped upon receipt of payment by Hoard, and if Hoard deems an order complete. An order is deemed complete if all relevant information requested throughout the order process has been entered correctly and the terms and conditions agreed.

If the order is deemed incomplete, Hoard will send an e-mail to the Customer requesting the missing information. When the information is received by Hoard, the order will be deemed complete.


Contract Formation & Governing Law
No contract will exist between Hoard and the customer until and unless Hoard Shop processes the Customer's order. Acceptance will be deemed complete and effectively communicated at this time.


Ownership of the goods will pass to the customer on receipt of payment and despatch of the goods from Hoard or a supplier. Any and all contracts formed will be interpreted, construed and enforced in all respects in accordance with the laws of Singapore. Hoard and the customer irrevocably submit to the exclusive jurisdiction of the Singaporean Courts.


Due to fluctuation of import prices of materials and goods, prices are subject to change from time to time without notice. However any orders places at a particular time will be governed by the prices listed on the Hoardshoponline.com site at the time of the placing of the order.

Unless otherwise stated, quoted prices on Hoard Shop Online site do not include shipping, which are calculated during the ordering process and added to the order.

Terms of Payment

Payment is required at point of sale. Orders will not be processed until payment is received and/or unless either a credit card has been verified, or inter bank funds transfer has cleared funds. All online transactions are processed using a secure server. We accept the following methods of payment: Paypal, Paypal E-Checks, Funds Transfer, credit card payments. Surcharges may be derived from certain payment methods. These charges are imposed by third party entities and where applicable, may be passed to the customer.

Delivery Dates
Delivery dates or lead times are not guaranteed. Deliveries will be handled by third parties, and thus Hoard's ability to guarantee delivery dates is restricted. However, Hoard will use their best endeavours to ensure that delivery dates and requirements are met.

Where delivery dates are given, they are without liability and time is not the essence of the contract. Deliveries will only be made if payment has been received by Hoard and the order is deemed complete. Lead times will start from the time of complete order.


Shipping & Delivery
A Shipping and Delivery charge will be added to orders, and will correspond to the choice of shipping option the Customer has chosen, and the delivery destination. The cost of the shipping and delivery will be provided to the Customer at the point of choosing between delivery options.

Legal Disclaimer
The services and all information, products and other content included in or accessible from this web site, are provided on an "as is" and "as available" basis and are subject to change at any time without notice to you.

Every reasonable care has been taken to ensure that the descriptions and colour matching are accurate. However, the reproduction of colours is as accurate as photographic and publishing processes will allow. Product descriptions can be changed by Hoard at any time.

Use of Website
We do not guarantee that the Hoard Shop Online website is free from viruses or other infecting programmes. We will not be responsible for any losses resulting from your use, or your inability to use the Hoard Shop Online website.

The Customer's correspondence or business dealings with, participation in promotions of advertisers or sponsors found on or through Hoard Shop Online website, including delivery of advertisers goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between the customer and such advertiser(s) or sponsor(s). Hoard shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, or as the result of the presence of such advertisers or sponsors on the Hoard Shop Online website.

Links to Other Sites
Hoard assumes no responsibility for the contents of any other websites to which the Hoard Shop Online website has links and shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of, or reliance on, any content, goods or services available on such hyper-linked sites. Hoard may not have control of such websites.

Email Security
You acknowledge that communication by Internet e-mail is unavoidably insecure in limited circumstances. By contacting Hoard by e-mail you accept the risk of interception by unauthorised third parties. We shall not be liable to you for any loss, expense or damage incurred or suffered by you in connection with such interception.

Order Cancellation & Returns Procedure
You have a right to cancel your order for any item purchased through our website with or without reason, under the distance selling regulations. You may cancel your order and inform us via email or phone communcations prior to the payment due date. In the event that the Customer cancels an order for a back-ordered item, payment deposit is forfeited. A full deposit refund, less 20% re-stocking fee (20% of merchandise price) and transfer costs, if applicable, may be refunded at Hoard's discretion.

All faulty merchandise, except goods that are altered during installation, will be exchanged on a one-to-one basis. A further top up payment would be required if the goods value of the replacement product is higher. This exchange is limited to the following criteria:

1) Claims must be made, via e-mail, within 7 days upon receipt of merchandise. Items not received by Hoard Shop within 10 working days from the date the claim was made, will not be eligible

2) Reasonable care of the item must be taken and all original packaging must be retained and returned. Tracking must be enabled on all return packages for mutual accountability; Hoard will not be liable for any loss rendered from return packages shall mail tracking not be adhered.

Items may be returned to us following our returns procedure, which can be found on the FAQs page. Any shipping costs incurred in replacing the item are the responsibility of the customer. Exchanges for faulty merchandise will be reveiwed by Hoard on a case to case basis. Hoard reserves the right to reject such refund cases at our discretion. Perishable goods, special orders or items personalised and made to your specification are not eligible for exchanges.

Unless Customer shall, within 7 days upon receipt of merchandise, inspect the Products and notify Hoard, via email, of any defects found otherwise, the Products shall be deemed to have been accepted on delivery. Damages or faulty goods must be notified to us within 7 days of receipt or expected receipt of order. This does not affect your statutory rights.

Copyright and Restrictions of Use on the Website
Reproduction of any part of the Hoard Shop Online site for any purpose excluding the sole purpose of ordering, without the prior written permission of Hoard Shop is strictly prohibited. The hoardshoponline.com logo is copyright of Hoard.

Other product and company names featured on this site may also be the copyright, trademarks or registered trademarks of their owners. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer or sell any information obtained from this website.

Breach of Terms
In the event of the Customer being in breach of any of these conditions, Hoard shall be entitled to refuse to supply the Customer with any further goods, or suspend delivery until all breaches have been remedied.

Limitation of Liability
Hoard shall not be liable for any loss or damage sustained or incurred by the Customer or any Third Party unless it is caused by the negligence or wilful misconduct of Hoard, its employees and then only to the extent not excluded by the Agreement. These terms and conditions do not affect your statutory rights.

Statutory Rights
The Hoard terms and conditions of sale do not affect your statutory rights, and if any term of the Agreement is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Agreement and the remainder of the provisions in question shall not be affected.

Hoard takes the privacy of our Customers seriously. Please read our Privacy Policy to fully understand our practices.